Trust & safety

Your safety comes first

Tradies Club is built so customers and tradies can work together with confidence.

Built on trust and safety

Every job on Tradies Club is backed by features that protect both customers and tradies.

Verified tradies

Tradies can verify their ABN, licences and identity. Look for the verified badge before you hire.

Ratings & reviews

Read genuine reviews from past customers, so you can choose with confidence.

Free quotes, no obligation

Post your job and compare quotes for free. There's no pressure — you only hire when you're ready.

Deal directly, no middlemen

Message and agree on price directly with your tradie. No hidden fees, no commission on your job.

How we keep Tradies Club safe

Practical protections built into every step, for both sides of the job.

Verified profiles

Tradies can verify their ABN, trade licences and identity before they quote on your job. Verified details are checked against official records, so you can see who you are hiring at a glance. Look for the verified badge on a profile.

Genuine ratings & reviews

Reviews can only be left by customers after a real job is completed. Every rating reflects actual work, so the stars you see are earned, not bought. Read past feedback before you decide who to hire.

Secure in-app messaging

Chat and arrange your job inside the app, so there is no need to share your phone number or email early on. Keep the conversation in one place where our team can help if anything goes wrong. Share contact details only when you are ready.

Report & support

If something does not feel right, report a profile or message with one tap. Our support team reviews every report and is here to help resolve issues quickly. You are never on your own.

Tips for hiring safely

We give you simple, practical guidance throughout the process — from comparing quotes to agreeing on scope and payment. A little preparation goes a long way to a smooth job. Follow our safety tips below before you book.

Stay safe on every job

A few simple habits keep things smooth for everyone.

Safety tips for customers

  • Check for the verified badge and read recent reviews before you hire.
  • Keep messages and quotes inside the app until you are confident.
  • Be clear about the scope, timeline and budget before work starts.
  • Agree on payment terms up front and keep records of what was agreed.
  • Never feel pressured — compare quotes and only book when you are ready.
  • Report anything that feels off to our support team straight away.

Safety tips for tradies

  • Complete your profile and verify your ABN, licences and ID to build trust.
  • Quote honestly and confirm the job scope in writing before you start.
  • Keep early conversations in the app so you have a clear record.
  • Set out your pricing, materials and timeline so there are no surprises.
  • Ask for reviews after completing a job to grow your reputation.
  • Report suspicious requests or off-platform pressure to our team.

Frequently asked questions

Tradies can submit their ABN, relevant trade licences and a form of identity. We check these details against official records before applying the verified badge to their profile.
The verified badge means a tradie has confirmed their ABN, licence and identity with us. It is a quick signal that you are dealing with a genuine, checked business.
Yes. You can chat and arrange your job entirely through secure in-app messaging, so there is no need to share your phone number or email until you choose to. Your details stay private until you decide otherwise.
You can report a profile, message or job with one tap, and our support team will review it. We are here to help resolve issues and keep both customers and tradies protected.
Reviews can only be left by a customer after a real job has been completed. This keeps ratings genuine, so the feedback you read reflects actual work done through Tradies Club.
No. Verification, in-app messaging, reviews and our support team are all part of using Tradies Club. Posting a job and comparing quotes is always free for customers.

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